Technical Specialist - Customer Service (18500)

Milwaukee, WI · Sales

Essential Duties and Responsibilities:

Answer customer calls/emails and develop quotations relating specifically to the technical area – brushes, brush holders, and molded brushes. Typical customer base is end users, distributors or OEM customers.
Respond to customer concerns, issues, and questions and enter, route, and expedite orders as needed to ensure timely delivery of the product to customers.
Be the subject matter specialist to help the customer to the right product.
Receive samples and use measuring tools to gather dimensions and document.
Quote customers on samples received
Enter orders from phone calls, turning into orders.
Work with design and production employees to communicate customer needs and identify production solutions.
Produce and distribute customer quotes and perform technical product costing and pricing functions to come up with the right output.
Work very closely with other Technical team members to learn and collaborate
Enter data into company data base include master maintenance data base such as Customer Documentation and Application database for future reference.
Help customers by directing them to stock parts when feasible, with guidance learn what features are more flexible.
Generate customer notes and attend department/production meetings as required.

Education and/or Experience
2 years of Technical School
A minimum of 3 years of Customer Service within a technical setting preferred