Job Purpose: The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments. 

Essential Job Functions: 

· Professionally manage all details of day-to-day customer communication (e-mail, phone, etc.) 

· Receive, maintain, and track customer purchase orders in the ERP system. 

· Import and manage EDI or manual order demands for all customers as required. 

· Monitor scheduled shipment dates to ensure timely delivery, expediting as needed and contacting customers concerning changes or delays in shipments. 

· Function as a liaison between departments (Production, Quality, and Shipping) to address and resolve customer issues effectively and in a timely manner. 

· Update quarterly and annual customer price changes. 

· Participate in audits and maintain documentation required for IATF, 19649/ISO 9001:2015 compliance. 

· Provide support to outside sales reps as needed. 

· Participate on improvement teams as required. 

· Complete special projects as assigned. 

· Follow all company policies and procedures as applicable to the position. 

· Follow all clean-up and housekeeping procedures (5S) 

· Follow health, safety, security, and environmental practices as required for IATF, 19649/ISO 9001:2015 

 

Non-essential Job Functions: 

· Other projects, duties, and responsibilities as requested by other members of management. 

· Some travel maybe required. 

· Provide back-up support in other office functions. 

· Prepare reports as required. 

 

Qualifications: 

· To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

Education and/or Experience: 

· Requires a high school diploma, or equivalent. 

· Minimum 2 years customer service experience 

· Mfg. experience required. 

· EDI experience a plus 

 

 

Abilities, Skills, and Knowledge 

· Ability to establish and maintain effective working relationships with co-workers. 

· Ability to read and comprehend instructions. 

· Ability to perform math functions of addition, subtraction, multiplication, and division in all units of measure. 

· Ability to solve practical problems, and interpret a variety of specifications, and information furnished in written, oral, diagram, or schedule form. 

· Ability to operate Windows and/or Apple based computers and working knowledge of typical office programs – i.e., Microsoft Outlook, Word, Excel, PowerPoint 

Training Requirements: 

· Training requirements as applicable to the Quality Management System and Environmental Management System